Website Design & Development.

Q: How detailed will the initial quote or proposal be?

A: Our proposals are comprehensive. They will break down the project scope, deliverables, estimated timeline, payment schedule (including the 10% deposit), number of included revision rounds, and any assumptions. We ensure there are no surprises before you commit.

Q: Are there any ongoing or hidden costs I should be aware of?

A: We believe in transparency. Outside our project fee, you will be responsible for ongoing costs which we will help you set up: domain registration (approx. $10-15/yr), web hosting (varies by traffic, typically $20-50/month for managed services), SSL certificate (often included with hosting), and any premium third-party plugins or subscriptions your site may require.

Q: What is your refund or cancellation policy?

A: The 10% deposit is non-refundable as it secures our team's time and resources. If a project is cancelled after work has commenced, you will be invoiced for the percentage of work completed up to that point based on the original proposal. We outline this clearly in our agreement.

Q: Do you offer payment plans for larger projects?

A: Yes. For projects beyond a certain size, we can structure a milestone-based payment plan. Common milestones might be: deposit, approval of design mockups, completion of development, and final launch. This spreads the cost and aligns payments with project progress.

Q: Will my website be fast and optimized for Google's Core Web Vitals?

A: Absolutely. Performance optimization is a core part of our development process, not an afterthought. We implement techniques like image optimization, efficient coding, caching, and use performance-focused hosting to ensure your site scores well on Core Web Vitals, which is crucial for both user experience and SEO.

Q: Can you integrate my website with third-party tools (like CRM, email marketing, payment gateways)?

A: Yes. We regularly integrate websites with tools like Mailchimp, Salesforce, HubSpot, Stripe, PayPal, and custom APIs. Please list all desired integrations during the "Share Your Vision" stage so we can scope them accurately.

Q: How do you handle website backups and updates?

A: We recommend and can set up automated, regular backups (daily or weekly) through your hosting provider or a dedicated service. For ongoing updates (especially for WordPress sites), we strongly advise a maintenance plan where we handle core, plugin, and theme updates to ensure security and compatibility.

Q: Is the website you build scalable for future growth?

A: Yes. We architect solutions with the future in mind. Whether it's an e-commerce site that needs to handle more products or a web app that needs to support more users, we choose technologies and hosting infrastructures that can scale efficiently as your business grows.

Q: Will you train me or my team on how to use the new website?

A: Yes. We include a handover and training session as part of our process. We'll walk you through the content management system (CMS), show you how to make common updates, and provide simple documentation. We want you to feel confident owning your new site.

Q: What if something breaks on my website after launch?

A: We offer a post-launch warranty period (e.g., 30 days) where we'll fix any bugs related to the work we delivered at no extra cost. After that, fixes and support are handled under a separate support retainer or maintenance agreement.

Q: Can you help with future additions or a phase 2 of the project?

A: Absolutely. Many of our clients return for ongoing "growth partnership" work. This could be adding new features, creating additional landing pages for campaigns, or expanding into e-commerce. Having built the foundation, we are the most efficient team to help it grow.

Q: What is your design philosophy? Do you use templates?

A: We start from a strategic, user-first perspective, not just aesthetics. We often use custom-designed themes or premium frameworks as a robust, secure starting point, which we then heavily customize to match your unique brand, goals, and user needs. You won't get a generic, off-the-shelf template.

Q: How many design concepts or revisions do you include?

A: Our standard proposal includes the creation of 1-2 initial design concepts for your key pages (like the homepage) based on our strategy discussion. We then include 2-3 rounds of revisions on the selected concept to refine it to perfection.

Q: What if I don't have any brand guidelines or visual assets?

A: No problem. This is common. We can start with a "Discovery & Brand Direction" phase where we help define your brand's visual identity (color palette, fonts, style) before full design begins. This can be added as a separate service to our core web development package.

Q: Who is responsible for providing the website text and images?

A: For the best results, final, approved website content (text and images) should be provided by the client. We can absolutely guide you on structure and recommend professional copywriters and photographers. Delays in receiving content are the most common cause of project timeline extensions.

Q: For SEO, do you guarantee a #1 ranking on Google?

A: No ethical agency can guarantee a #1 ranking. Google's algorithm has too many variables. We guarantee professional, white-hat SEO work based on best practices: thorough keyword strategy, technical optimization, quality content creation, and reputable link-building. This work consistently improves rankings and organic traffic over time.

Q: How do you structure your PPC (Google Ads) management fees?

A: We typically use a hybrid fee model: a monthly management fee for our strategy, creation, and optimization work, plus a percentage of the ad spend we manage. This aligns our success with yours—we are incentivized to get you the best return on your ad investment (ROAS).

Q: Can you manage my existing website's SEO or marketing, or do you only work on sites you build?

A: We are happy to audit and take over marketing for existing websites. We start with a comprehensive audit to identify strengths, weaknesses, and opportunities before proposing a strategy.

Q: How quickly can I expect to see results from PPC vs. SEO?

A: PPC (Google Ads) provides immediate visibility—your ads can start showing as soon as the campaign is approved. SEO is a long-term strategy; significant organic traffic growth typically takes 4-6 months of consistent effort. This is why they are so powerful together.

Q: What tools do you use to communicate and share project progress?

A: We use professional tools to keep everything organized and transparent. This typically includes email for formal updates, a project management platform (like Trello or Asana) to track tasks and timelines, and shared cloud storage (like Google Drive or Figma) for design files and assets.

Q: How often will I receive updates, and what will they include?

A: We provide weekly progress summaries via email or your project dashboard. These updates outline what was completed the previous week, what's planned for the coming week, and flag any questions or decisions needed from you to keep the project moving.

Q: What if my main contact person goes on vacation or is unavailable?

A: Your project is never dependent on just one person. Our team operates collaboratively. You will always have a backup point of contact who is briefed on your project and can assist with urgent matters while your main contact is out.

Q: I'm not tech-savvy. Will I be able to communicate my needs effectively?

A: Don't worry! Our job is to translate your business goals into a technical solution. We guide the conversation with non-technical language, use visuals (like sketches or mood boards), and ask the right questions to understand your needs, no technical expertise required.